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Terms of Service – SmartAmpaign
1. Free Initial Analysis
After submitting the form on the website, the client will receive an initial analysis report within 48 business hours, based on the website and advertising status at the time the form was submitted. SmartAmpaign reserves the right, at its sole discretion, to decline providing the free initial analysis to certain businesses and will notify the client accordingly if applicable.
2. DIY Package (Do It Yourself)
Upon receipt of full payment, the client will receive a comprehensive report within 8 business days, covering all 15 Decision Points. The report will include the current status of each decision point, specific improvement recommendations, suggested copy, and recommendations for adding or removing pages, forms, or other elements on the website.
3. Done-For-You Package
In this package, the client will receive the same full report as in the DIY package. In addition, the client will grant SmartAmpaign access to the website, and our team will implement the recommended changes (excluding the creation of new pages, new systems, or complex development work not included in the service scope). The client is responsible for providing the required access in a timely manner.
4. Website Access
In order to provide the Done-For-You service, the client must grant SmartAmpaign the necessary access to the website. The client is solely responsible for the security and confidentiality of any login credentials or access provided. It is recommended to grant access through limited user roles rather than sharing full administrator credentials.
Delays in providing the required access may result in delays to the project timeline. SmartAmpaign shall not be held responsible for any issues, security risks, or damages arising from access credentials provided by the client.
5. Optimization System (Ongoing Optimization)
Clients who choose this package will receive a tracking code to be implemented on their website. The system will analyze pages and forms and send the client a bi-weekly report via email with recommended improvements.
SmartAmpaign commits to operating with the highest standards and making every reasonable effort to identify improvement opportunities. However, SmartAmpaign does not guarantee any specific results, including increases in lead volume, conversion rates, or any other performance metrics. Results depend on multiple factors outside of SmartAmpaign’s control.
6. Additional Services
Clients who wish to receive website development services, new page creation, or broader marketing services (beyond the scope of the Optimization System) should contact SmartAmpaign for a separate quote. These services are not included in the standard packages.
7. Payment Security
SmartAmpaign uses PayPal as its secure payment processor. We do not store clients’ credit card details on our systems. All payments are processed securely through PayPal’s encrypted platform, providing clients with an additional layer of security and protection.
8. Payments
All one-time packages (DIY and Done-For-You) must be paid in full before the service begins. The Optimization System is billed monthly and will automatically renew unless canceled by the client. SmartAmpaign reserves the right to change pricing. Existing clients will be notified at least 14 days in advance of any price changes.
9. Cancellation and Refunds
- One-time packages (DIY and Done-For-You): Cancellations are not accepted once the report has been delivered or work has begun.
- Optimization System: The client may cancel at any time. Cancellation will take effect at the end of the current billing cycle. No refunds will be issued for periods already paid.
10. Limitation of Liability
SmartAmpaign provides its services with professional care and skill. However, all services are provided “as is”. SmartAmpaign shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of its services. SmartAmpaign does not guarantee any specific business outcomes or results.
11. Intellectual Property
All reports, recommendations, methodologies, tracking codes, and materials provided as part of the services are based on SmartAmpaign’s proprietary knowledge and methodology.
The client receives a personal, non-exclusive, non-transferable license to use the materials solely for their own business purposes. The client may not copy, distribute, resell, or use the materials to provide services to third parties. SmartAmpaign retains full ownership of its methodology, framework, database, and all related intellectual property.
12. Confidentiality
SmartAmpaign agrees to keep confidential all business and personal information provided by the client and will not disclose it to third parties without the client’s consent, except where required by law.
13. Changes to the Terms
SmartAmpaign may update these Terms of Service from time to time. The updated version will be published on the website, and continued use of the services constitutes acceptance of the updated terms.
14. Contact
For any questions regarding these Terms of Service, please contact us at: Service@smartampaign.com